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Shipping & Returns

SHIPPING INFORMATION

Delivery is normally 2-5 working days for Royal Mail Signed For 1st Class from the time the order is placed. This is Royal Mail advice. If your new thermometer requires calibration then please allow up to 10 working days for delivery from the time the order is placed.

Please be aware that any instruments requiring Calibration will take up to ten working days to be processed.

If we have a delay on a certain product any longer than this period we will contact you to let you know immediately.

SHIPPING COSTS

We charge a standard £4.50 ex VAT on all sales under £50,00 otherwise free shipping within the UK.

For delivery to all EU counties including Southern Ireland, please email us and we will be able to give you a comprehensive quote on carriage costs.

NEXT DAY DELIVERY

Should you require NEXT DAY DELIVERY (Available for orders placed  Monday to Thursday prior to 11am within the UK) then this is available as an option at a cost of £6.96. Again please email or telephone us and we can advise you immediately. If you require a delivery upon a Saturday, we are afraid the cost increases due to advice from ALL carriers that we use. UPS will not guarantee a Saturday delivery.

PLEASE NOTE Next day delivery is not available for thermometers requiring  calibration certificates.

Returns and Cancellation Policy

At Thermometer Point we want you to be delighted every time you shop with us. However occasionally we know you may want to return items, so below is our returns policy.

Delivery Information

We carry in stock the majority of the test equipment listed. Delivery is normally 2-4 working days from the time the order is placed. If we have a delay on a certain product any longer than this period we will contact you to let you know.

Returns Policy 

If you change your mind or are simply not satisfied with your purchase then you can simply return the order within 7 days of dispatch.

Warranty periods

You can rest assured that when you buy from Thermometer Point your instruments will come with a warranty. All of our instruments are covered by the manufacturer, however, each one varies in regards to the period they are under warranty for, therefore, please check the datasheet of that particular monitor for more information before you purchase.

We accept the return of all orders as long as
• The goods are in their undamaged original packaging as the order was received

• All accessories are present
• The equipment is in its original condition as sold
Please don’t just return your items without reading "To return an item" below for details.

Defective Items

All of our items are quality checked before going out of the door however should you receive a defective item we’ll gladly sort it out for you. Just see "To return an item" below for details.

To Return An Item

In the event of a return, the buyer should arrange delivery at their own expense. Firstly, contact us about your return on 01704 227 157 ; we will issue you with an RMA number and supply further instructions. Clearly write the RMA number on the packaging next to the address provided. The refund will be processed through your initial method of payment; bear in mind that all returns will incur a 25% restocking fee in accordance with our returns policy.

Goods must be returned to us via a signed-delivery service. This is really important as any goods that have been lost or damaged in transit will be your responsibility.

Should the returns request fall outside of the aforementioned 30 day period, no authorization will be given without the prior written approval of the Seller.

Order Discrepancies

If there’s a problem with your order please advise us on 01704227 157 within 7 days receipt of the goods.

This returns policy does not affect your statutory rights

Shop With Confidence

You can shop with confidence here at Thermometer Point! All client information is strictly confidential and all payments are fully secured via our GeoTrust SSL Certificate. We accept all major credit cards using WorldPay and our payment process is fast and easy to use! Why not pick up a bargain today as we currently have some great deals available?

 

Sales Helpline


Tel: 01704 227 157


Opening Hours:

Mon - Fri 8.30am to 1pm / 2pm to 5pm:

Email: sales@thermometer-point.co.uk


Copyright 2020 Thermometer Point . All Rights Reserved.